EDI Services and Application Support

EDI Services and Application Support - Leading freight transportation

Client Details:

  • Leading freight transportation provider based in Richmond, Virginia, in the United States

Business Challenge

  • Increase in customers requesting EDI Services
  • Demand for Technical Resource with EDI & Domain Expertise
  • Dedicated team for EDI Implementation and Support
  • Implement homegrown Cross Dock application across 50+ facilities
  • Provide continuous post implementation support for their Cross-Dock application
  • Provide quick turnaround to resolve production issues and ensure smooth functioning of business
  • 24 x 7 support availability for EDI Services & Cross-Dock Application


  • EDI Implementation - Setup, Mapping, testing for new Customers opting for EDI Services and also changes/additives requested by Customers
  • End to End support between Core EDI Technical team & Customers to ensure smooth functioning of EDI Services
  • Application, Post-Implementation Support for client’s homegrown Dock Automation and Cross-Dock applications that have recently gone Live
  • Helped the client by providing EDI Implementation specialists, EDI Support and Application Support teams who are available to offer support round the clock.