Rock-solid IBM i support. Because downtime costs more than you think

Keep your IBM i systems running 24/7, with experts who know your system inside out.

SrinSoft delivers 24/7 enterprise-grade IBM i/AS400 support and maintenance services to keep your business running smoothly. Our services span application management, performance optimization, system administration, and re-engineering, helping multinational organizations maintain seamless operations across geographies and complex applications.

• 24/7 Global Operations Support
• End-to-End IBM iSeries support services
• Next-Gen IBM i Infrastructure and Network Support

Helpdesk & Technical Support

We provide global-standard technical support, offering instant expert assistance whenever you need it, guided by strict SLA commitments. Clients can reach us via calls, email, chat, or secure remote access. Our support covers:

• IBM i Application Support
• User Support & Setup
• NTechnical & Software Support
• Cloud Application Support and Integration
• IBM i maintenance services

IBM i 24/7 Support

We operate a rotational 24×7×365 support model managed by a dedicated team of IBM i engineers. Our process includes:

• Real-time monitoring of alerts and tickets
• SLA management and compliance tracking
• Daily and weekly reporting
• Monthly KPI reports to assess team performance and optimize operations

Application Support

We handle all application-related issues, including high-priority production incidents, configuration challenges, and enhancements outside regular development cycles. Common scenarios include:

• Performance and load testing in staging environments
• Installation of vendor-supplied product fixes
• Problems identified during scheduled maintenance
• Application and server upgrade deployments
• Operating system and server patch management
• Application issues caused by hardware or cloud infrastructure maintenance activities

Infrastructure & Network Support

Our support ensures smooth deployment, operation, and scalability of applications:

• Setup and configuration of new application nodes
• Deployment of applications in production and non-production environments
• Daily monitoring of resource utilization and application performance, with reports to management
• Installation of security certificates and licenses; enabling controlled external access
• Automation of routine infrastructure tasks
• Provisioning and decommissioning of servers, nodes, or cloud resources

IBM i Maintenance & Support Services

We offer comprehensive IBM i lifecycle support, including:

• Distributed Data Management for IBM i (AS/400)
• IBM Power Systems & IBM i Solution Services
• IBM i Software Maintenance & Updates
• IBM i Web Application Support
• Tiered Support: Level 1 (L1), Level 2 (L2), Level 3 (L3)
• AS/400 EDI Support
• IBM iServer Configuration, Maintenance & Optimization
• Cloud Integration and Hybrid Deployment Support

Business Benefits

• Continuous Availability :

Critical processes are supported around the clock across on-premises, cloud, and hybrid environments, ensuring immediate issue resolution and uninterrupted operations.

• Proactive Monitoring & Automation :

Early detection, automated remediation, and AI-driven monitoring reduce response times and prevent escalation.

• Business Continuity :

Minimized downtime safeguards operations, revenue streams, and customer experience.

• Lower Total Cost of Ownership :

Optimized support processes, preventive maintenance, and hybrid infrastructure management reduce operational and IT costs.

• Enhanced Application Performance & Stability :

Regular tuning, patching, and upgrades improve reliability, scalability, and extend application life.

• Increased Agility :

Cloud-ready and hybrid infrastructure enable faster deployment, configuration, and adaptation to changing business needs.

• Optimized Workforce Productivity :

IT teams focus on strategic initiatives while routine support is handled efficiently through automated workflows and cloud tools.

• Maximized ROI on Technology Investments:

Efficient utilization and management of both on-prem and cloud resources deliver measurable business value.