IT Support Application & Infrastructure Support for Logistics


Software Support for - Logistics Management

SrinSoft & Estes Express Lines Business Partnership Overview

  • SrinSoft Technologies entered into a multiyear contract with Estes back in 2015 to Develop, Enhance, Integrate, Support and Maintain their IT applications. Initially SrinSoft started the relationship with a team of 2 AS400 programmers working out of our offshore and today SrinSoft there are 55 dedicated consultants helping support Estes in all IT aspects of their business. SrinSoft’s has strong ties with Estes and continuing to be the preferred IT vendor for the last 5 years which is a classic example of our commitment to quality and exemplary service to our customers.

Challenges

  • Estes has initially developed a myriad of application environments using legacy AS400 applications. These includes Transport Management and tracking Applications. The client needed a strong Integration to these legacy applications using newer technologies, Middleware systems and also for all these applications including maintenance of their Infrastructure. Estes was unable to track the status of the drivers and the shipment status effectively across the terminals.

Key Services Provided:

  • AS400 Application Development
  • PEGA Application Development
  • webMethods Integration
  • Jboss Integration
  • PEGA Managed Services
  • webMethods Support Services
  • UFT Automation Testing Services
  • webMethods Managed Services
  • Web Development Services using latest technologies including Angular & Bootstrap

Solution

  • We have covered their entire IT needs right from supporting the home-grown legacy applications in AS400 along with integrating the 3rd party applications for their EDI, ELD, TMS, Middleware, SOA, ESB, BPM, DevOps and Infrastructure systems.
  • Created real time mobile applications for tracking drivers and shipments and also hosting of additional middleware systems and BI applications.
  • Provided services in ESB which include process improvement, SOA enablement, Integration with 3rd Party applications, Migration & Administration that helps to keep the process of transporting commodities, merchandise goods and cargo on time.
  • Using BPM technology, we have Designed, automated and developed seven different business process and supported around 300 deployments.
  • Document EDI application and TMS as well as WMS. Once documentation is completed we also have managed and modernized all the applications.
  • Automated Disputes Handling Process.
  • Enabled self-service interface for dispatcher and driver shipments management for different regions and terminals.
  • Provided accurate and enhanced business and technical reports with full insight.
  • Provided the client with a 24/7 application and infrastructure support model across their Applications, BI, Mobile, Database Administration and Identity Management.

Technologies Supported

  • IBM iSeries - AS400 Legacy Systems
  • RedHat JBoss
  • PEGA
  • WebMethods
  • DevOps
  • Angular Js, etc.
  • .NET Applications for Terminal Operations

Business Benefits

  • 30% reduction in the average shipments handling time
  • Improved SLA response for their customers from 50% to 20%
  • Enhanced ROI with the entire decommissioning of Freight legacy system
  • Ensured ease of dispatcher and driver management with robust portals for dispatchers and drivers
  • Helped distribute the shipments delivery and pickups based on the ETA system which gives better and efficient use of drivers
  • Drastic decrease in customer disputes resolution time
  • Unified Single solution for all regions, terminals, channels and segments
  • Provided real-time experience with online and offline support with devices
  • Real-time business reports and dashboards that provides business insight for the management teams